Shipping & FAQ
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MOQ 1 Piece
Order a single unit — retail or sample
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Worldwide Shipping
Global delivery to 100+ countries
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Adapter + Custom Gobo
Local power plug & your custom pattern in every order
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In Stock
Most models ready to ship within 48 hours
Shipping
How is shipping calculated, and is it included in the price?
No — prices on this site cover the goods only and exclude shipping. Freight depends on the destination, the total weight and the shipping method you choose, so it cannot be shown as one flat number on the product page. After you submit an order request we quote the exact freight, usually within 24 hours, and send it to you together with a payment link. You approve the total before paying anything.
What is the minimum order quantity?
1 piece. Every product on this site can be ordered as a single unit — no bulk requirement for retail buyers. Resellers can ask for tiered pricing via the inquiry form.
Do you ship worldwide?
Yes. We ship globally by international express (DHL / FedEx / UPS) or special line, typically 7–15 business days door to door. Remote areas may take slightly longer.
Which power plug will I receive?
Every order includes a power adapter with the plug type of the destination country — US, EU, UK, AU, JP and more. Just tell us the delivery country at checkout; we match the adapter automatically.
Are the products in stock?
Most models are in stock and ship within 48 hours. Made-to-order custom gobos add 1–3 days of production. The product page always shows the current stock status.
Payment
How do I pay?
Submit your order request first — nothing is charged at that step. Once we know your destination and quantity we work out the freight, confirm the full total with you, and then send a secure payment link (PayPal, PayPal invoice or bank transfer). No money moves before you have approved the total.
Customization & Support
Can I project my own logo or pattern?
Yes. Custom printed gobo lenses (single color, two color or full color) are available for every projector. Send your artwork after ordering — vector files (AI / PDF / SVG) work best.
What is the warranty?
12 months warranty on all projectors. Free replacement of defective units — we cover the cost, you keep the proof (photo/video).
Do you support OEM / ODM?
Yes. Custom logo, housing color, wattage, gobo sets and packaging are available for resellers. Contact us with your requirements for a quote.